Shipping & Returns

Delivery Policy

• Shipping is charged at a flat rate of $12.95 Australia wide for all orders .
• All prices on Uniforms and Workwear web site include Australian GST.
• After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address).
• We will normally confirm receipt of your order within a few minutes of ordering.If you do not receive confirmation of order, please check that you have entered the correct email address.
  
• Please check your Spam mail as notifications can sometimes land in those folders.
• We use Australia Post so that your order can be left at a local PO if you are not in attendance.
  
• If you wish to query a delivery please contact us at sales@uniformsandworkwear.com.au.
• Please note that during the holiday season - Christmas & Easter - deliveries may take longer due to warehouse closures on certain brands. We will endeavour to get your orders out as soon as the warehouses re-open if this is the case.
  

• Goods returned must be accompanied with a copy of the relevant delivery document, as well as Uniforms and Workwear's Return Authorisation Number (RA#).
• An RMA#  must be requested via the RMA requests form. You can find this in your Account  settings at the top of the page. Simply click on "My Account", then on "Completed Orders". You will then be able to choose the "Return Items" tab. All returned goods must be authorized via this request form within 7 days of receiving your order.
  
• There is a strict NO RETURN POLICY for discontinued items. This will be indicated on the product information page. Discontinued items will also appear on Sale Page.
  
• The Customer shall be responsible for all charges and costs incurred in returning of goods.
• Tracking information must be provided to ensure the confirmation of any items returned to our warehouse.
• Goods returned must be in the original condition as sent, folded and in the garment bag or they will not be accepted for credit.
• Discontinued items cannot be returned.
• All goods must be returned to Uniforms and Workwear with the correct paperwork within seven days of receipt by the customer. You will then be issued a store credit for use on future purchases.
  
• It can take between 1-2 weeks for a store credit to be issued for the return of stock. This store credit can be used on future orders and will be valid for 1 year from date of issue.
• Goods cannot be returned for a cash refund - a store credit will be issued on your account.
• There is no refund or credits issued for decorated garments.
  

Incorrect Supply or Shortages

• Goods which have been incorrectly supplied or which are found to be faulty may be returned for replacement or a credit after a Return Authorisation number (RA#) has been issued.
• It is the responsibility of the customer or their agent, where goods are delivered to a 3rd party (i.e. your Embroiderer or Screenprinter) to check that the goods are as ordered (style/colour/size/quantity) prior to decoration.
• Discrepancies must be advised in writing within 48 hours of the goods being delivered.
• Incorrectly supplied goods that are decorated are unable to be returned.
• Claims for shortages will not be accepted after goods have been decorated.
• No claims for costs of decoration on incorrectly supplied or short shipped goods will be accepted.